Airbnb 

1.5

RESTRICTIONS

2.5

ENFORCEMENT




Airbnb is an online marketplace and hospitality service, enabling people to lease or rent short-term lodging including vacation rentals, apartment rentals, homestays, hostel beds, or hotel rooms.



ACCOUNT RESTRICTIONS

Fake accounts
Impersonations
Steal account
Share your account
Mass registration
Registration automation

Share password
Sell account
Sell access to account
Sell account features
Sell username
Username squatting




CONTENT RESTRICTIONS

SPAM
Post repetitive posts
Post unwanted posts
Repeatedly send messages/requests
Send junk mail
Spam support team
Mail-bomb
Post links to viruses or malware
Distribute viruses
Non-genuine social gesture schemes
Post content automatically
Attempt to drown out other people’s opinions
Repost content or messages that have been previously removed

SEXUAL OR NUDE CONTENT
Sexual content
Sexual content of others without consent
Sexual content involving minors
Pornography
Involuntary pornography
Pornography involving minors
Illustrated pornography
Illustrated pornography involving minors
Nudity
Nudity involving minors
Sexualized nudity
Offers of sexual services

ILLEGAL CONTENT
Illegal content
Defamation
Contempt of court
Promote illegal activity
Encourage illegal activity
Terrorism
Threats to public safety
Fraud
Phishing
Promotion of phishing
Organizing violence
Sell, buy or trade regulated goods

VIOLENT OR GRAPHIC CONTENT
Animal cruelty
Gore
Promotion of self-harm
Promotion of suicide
Support to violent organisations
Shocking, disturbing, and violent content posted to upset, shock or disturb
Graphic images for sadistic pleasure, glorification or celebration of violence

INTELLECTUAL PROPERTY
Copyright infringement
Trademark infringement
Other intellectual property infringement
Use community/service brand



BEHAVIOR RESTRICTIONS

Harassment
Hate speech
Discrimination
Bullying
Stalking
Shaming or degrading
Manipulate

Exploite
Threats
Threat of physical harm
Threat of financial harm
Threat digital harm
Encourage or incite violence
Encourage to threaten, bully or harass

Endanger minors
Trolling
Personal attacks
Unwanted sexual advances
Inappropriately aggressive behavior
Rude, disrespectful, accusatory or inflammatory comments

Promote violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, veteran status or serious disease


PRIVACY RESTRICTIONS

Doxxing
Sharing personal information of another user
Threaten to share personal information of another user

Collect or store personally identifiable information using your account
Post copies of private communications without permission




SYSTEM RESTRICTIONS

Active malware or exploits
Hack the service
Crawl or spider the service
Reverse engineer the software
Break or circumvent security measures

Test the vulnerability of systems or networks
Access, use or tamper with the system or the technical providers’ systems

Engage in any activity that interferes with or disrupts the proper working of the service



COMMERCIAL RESTRICTIONS

Self-promotion
Proselytizing
Unsolicited commercial messages

Advertise products or services for profit or gain
Unauthorized contests, sweepstakes or giveaways




OTHER RESTRICTIONS

SHOUT
Encouraging others to violate community guidelines

Abusive mis-flagging of comments or users by falsely claiming violations of the guidelines




ENFORCEMENT PROCESS

Education
Warning
Content removal
Account limitations
Suspension
Ban

User moderation
Supervised moderation
Appeal
Arbitration